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Serving The Surveillance Industry Since 1999
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2010 ESLI Surveillance Privacy Statement
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ESLI Surveillance (EyeSpyL.I.) is a designer, producer as well as an independent certified dealer/distributor for several overseas manufactures. Our mission is to supply CCTV Equipment, Internet surveillance equipment, access control units and covert systems. This privacy statement covers the site www.eslisurveillance.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance.
All information found on this website or any of ESLI's publications are the sole property of ESLI Surveillance and may be used only with written permission from ESLI Surveillance
As with all advice listed on eyespyli.com or other publications, we try to give you a starting point. All CCTV jobs are different and individual needs have to be taken into consideration. Please check with one of our trained representatives with your specific requirements before starting any job.
If users of ESLI's website have questions or concerns regarding this statement or our website please contact our Customer Service Relations Division at customerservice@eslisurveillance.com
Information Collection
In some cases, in order to use this Web site, a user must first complete the
registration form. During
registration a user is required to give contact information (such as name and
email address). We use this information to contact the user about services on
our site for which he has expressed interest.
It is optional for the user to provide demographic information (such as
income level and gender), and unique identifiers (such as, username and
password), but encouraged so we can provide a more personalized experience on
our site.
If you are not satisfied for any reason, simply return your equipment within 14
days of purchase. 14 Day Guarantee
does not pertain to custom-built systems,
clearance items, modified equipment and various specialty devices such as our
bioscopes, bug detectors & locators, selected counter surveillance equipment,
opened software and drug infidelity testing kits. Shipping, handling and
a restocking charge of 25% apply. If unsure if your purchase qualifies
for under our 14 day return policy contact
one of your representatives at
sales@eslisurveillance.com. (See
"Order Cancellation" for return information and charges) No returns will be accepted if....
...Not pack within all original packing
...If manuals, installation guides and/or hardware is missing or
damaged
...The equipment has been modified in any way
...Damaged due to installation
...Electrical surge, brown-outs or other related forces
ESLI will not accept returns without a return
authorization number issued from
ESLI or its affiliates. Contact
returns@eslisurveillance.com
to obtain your authorization number. Please include your name, address, product
ID, amount paid, and electronic or paper copy of your receipt.
All returns must include all original packaging, paperwork and manuals,
and in new condition and is subject to a restocking charge of 25% of the
original purchase price PLUS the original shipping and handling charge.
Any and all returns will be subject to this restocking fee. Returns will only be
accepted within 14 calendar days of the original purchase date. Absolutely no
returns, exchanges or refunds can or will be given after 14 days calendar days. Any and
all shipping and handling charges are NOT refundable. Any returns shipped to
ESLI without a
return authorization number CLEARLY marked on the outside the shipping
box, will be refused.
Upon receipt of returned merchandise in excellent
order in accordance with the above and within 14 days of original purchase date,
we will issue credit. You may elect to receive store credit towards another
purchase or to simply receive a refund.
The following items cannot be returned:
special orders, custom built units, bug detectors and locators, modified equipment, damaged equipment due to
installation or abuse, digital video recorders (DVR) and VCR's.
If a return is accepted by ESLI
from the shipper, and after inspecting and opening the packaging we realize that
some items are damaged, modified or missing,
ESLI
will return the package to the sender. Please return products via UPS, FEDERAL
EXPRESS or US Mail, prepaid, insured, and obtain a tracking number for your
protection.
ESLI does NOT pay
for or refund shipping and handling charges.
No refunds on opened software. Exchanges only if
software is defective from factory.
A 5% cancellation fee will be applied on all "prior to shipping"
canceled orders.
Refunds do not apply to shipping & handling.
We are not responsible for damaged, lost or stolen items. Insurance is
recommended.
A 25% restocking charge will be applied on all returned equipment.
One-Year Limited
Warranty
To obtain an "RAN" please contact ESLI customer care
department at 866-768-9646 or use our covenant on-line return form (click
here).
The Consumer shall include a return address, daytime
phone number and/ or fax number, complete description of the problem, proof of
purchase and service agreement (if applicable). Expenses related to removing the
Product from an installation are not covered under this limited warranty.
The Consumer will be billed for any parts or labor
charges not covered by this limited warranty. The Consumer will be responsible
for any expenses related to reinstallation of the Product.
We request information from the user on our order form. Users must provide
contact information (such as name, email, and shipping address) and financial
information (such as credit card number, expiration date).
This information is used for billing purposes and to meet the terms of
our customers
orders. If a problem arises
processing an order, the information is used to contact the user. No personal
identifiable information which we collect online will ever be given or
shared with any outside party, with the only exception of those necessary to
process your order.
At times, you may experience a delay in receiving your order due to high volume,
holidays or shipping related issues'.
Funds are collected prior to shipping on all item(s)
that are deemed "custom made" (having to be assembled), special orders, and
counter surveillance item(s).
All checks must clear Bank before item(s) are shipped. Orders are shipped
upon notice from our bank that payment has cleared.
Shipping charges may included: Shipping Cost, Insurance, Processing Fee,
Packaging, and Handling Charges.
We will only ship to a confirmed address. No exceptions.
Sometimes, due to extreme circumstances, ESLI may make an item
unavailable. ESLI reserves the right to withdraw any item without notice. We do
our best to keep ample inventory and 99% of the time the products we offer
are in stock and ready to ship.
Refund of the full amount of purchase
Substitute for something of equal value
Remain on our backordered list until the product is
in stock
International buyers must request a shipping quote and in some circumstances
must pay by Postal Money Order. Money Orders must clear before item will ship.
All shipping, and international fees must be included.
New York residents must pay tax on all orders. Tax rate is 8.75%
All funds are in U.S. currency.
Not responsible for typographical errors
Sometimes pricing listed on ESLI's website or shopping cart may show an
incorrect price (either higher or lower) due to typographical errors. In this
event, we have the right to decline the order. Most of the time
ESLI will agree to
the webpage published price.
Discontinued" or "closeout" equipment
No refunds will be giving on "discontinued" or "closeout" equipment. You will be
giving the opportunity to exchange equipment for something with similar
specifications as long as the equipment you received is in its original box and
is not damaged, modified or changed in any way form its original condition. You
will have this ability for 14 days after you receive your purchase. Other
exceptions may apply. All shipping is the
TOPProfileWe store information that we collect through cookies, log files, clear gifts, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties. CookiesA cookie is a piece of data stored on the user’s computer tied to information about the user. We use [both] session ID cookies [and] persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. How to set your browser to accept cookies:
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our sweepstakes, contests or monthly drawings that take place. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
Third Party AdvertisingInformation about users’ visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site. For more information about, cookies, and how to "opt-out", please click here. This privacy statement covers the use of cookies by ESLI only and does not cover the use of cookies by any advertisers. Free ground shipping per order over $250.00 USD and, located within the continental U.S. only. Offer not valid on previously discounted items, special buys. prior purchases, clearance merchandise, gift cards/certificates, and may not be combined with any other offer, promotion or special incentive program. Promotion only valid on online orders.
Orders exceeding a total
weight of 60 lbs, oversized, and customized items are not eligible for free
shipping. See free shipping delivery times below. ONLINE ORDERS
ONLY! This offer cannot be combined with other discounts or promotions.
All USPS packages are shipped with return signature required to confirm the delivery. Please use AE or AP as the state for APO and FPO addresses.
Normal Transit Time:
Free Shipping Delivery Times: (slightly longer)
UPS Ground: 5 - 10 Business Days
All Express shipments must be ordered before 3:00pm Eastern. Otherwise, item(s)
ship on the following business day. Shipments
designated 2-Day and 3-Day have priority. Stocked Item(s): ESLI ship's from Long Island, NY, and/or, from our distribution warehouses located throughout the United States. Backordered Item(s): ESLI will ship as soon as we have received and processed the backordered inventory in our warehouse.
ESLI assumes no liability for packages left at the
door, lost, stolen or damaged merchandise. It is highly recommended that the shipping address provided an adult
to sign for the package. Log FilesLike most standard Web site servers we uses log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. Special Offers and UpdatesWe send all new members a welcoming email to verify password, username and other relevant information. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections. NewsletterIf a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
TOPYour Responsibility As The Purchaser It is the total responsibility of the buyer, and not ESLI to establish and follow any and all applicable local, state and federal laws in regards to possession and use of any items sold on this webpage or any items purchased through ESLI's sales representatives. Please consult with your attorney, and/or local, state federal laws before ordering any merchandise from ESLI. By placing an order, the buyer represents the he/she is of legal age (18) and that any and all products purchased from ESLI will be used in a lawful manner. Purchaser assumes all liability or damage resulting from the use, misuse or unlawful use of any of the products offered.
It is the liability of the buyer and not the ESLI Surveillance and its suppliers to ascertain and obey all applicable federal, state and local laws in regard to the possession and use of all products on this site. By placing an order the buyer represents that he/she is of legal age, he/she does not fall in one of the below categories and that the products will be used in a legal manner. ESLI Surveillance (EyeSpyL.I.) cannot assume any liability for the use of these products and recommend the buyer become familiar with the laws in their city, state, province, that regulates the use and possession of these products. Consult your local and state authority before ordering if you are in doubt.
Absolutely no sales intentionally will be conducted to minors under 18 years of age. Also, if in one of the following categories:
> Convicted of a crime punishable by imprisonment for any terms. > Conviction for use of Drug may be shown by recent conviction for use, recent possession of drugs, or recent arrest for use of drugs. > Aliens illegally or unlawfully within the US or those lawfully admitted in non-immigrant status i.e. aliens without permanent residence status. > Mentally handicap or persons committed to a mental institution. > Subject to a court order prohibiting harassing, stalking, or threatening of an intimate partner or child of an intimate partner or placing such persons in reasonable fear of bodily injury. > Convicted of a misdemeanor crime of domestic violence.
Customer Service
We communicate with users on a regular basis to provide requested services and
in regards to issues relating to their account we reply via email or phone, in
accordance with the users wishes. Legal DisclaimerThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. Aggregate Information (non-personally identifiable)We share aggregated demographic information with our partners and advertisers. Third Party AdvertisersWe do not share personal information with third parties. Third Party IntermediariesWe use an outside shipping company to ship orders UPS, and FedEx, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Service ProvidersWe partner with other third parties in order to provide specific services. For example, Sign-in: When the user signs up for a particular service, we share names, or other contact information that is necessary for the third party to provide these services. Third parties are not allowed to use personally identifiable information except for the purpose of providing services. Business TransitionsIn the event ESLI goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.
TOPChoice/Opt-outOur users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at remove@eslisurveillance.com We also offer an opt-out mechanism or the user may contact us at webmaster@eslisurveillance.com to opt-out.
Users of our site are always notified when their information is being collected
by any outside parties. We do this
so our users can make an informed choice as to whether or not they should
proceed with services that require an outside party.
Discount and
Sales
Return restrictions apply as mentioned under "14 Day Guarantee"
Links
This Web site contains links to other sites. Please be aware that we,
ESLI,
are not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site. Surveys & ContestsFrom time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes. Tell-A-Friend
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend’s name and email address.
ESLI
will automatically send the friend a one-time email inviting them to visit the
site.
ESLI
stores this information for the sole purpose of sending this one-time email and
tracking the success of our referral program.
The friend may contact ESLI
at
mailinglist@eslisurveillance.com
to request the removal of this information from our database.
TOPChat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online - for example on message boards, through e-mail, or in chat areas - that
information can be collected and used by others. In short, by posting personal
information online that is publicly accessible, you may receive unsolicited
messages from other parties in return.
Security
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every [quarter], as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send
an email to
webmaster@eslisurveillance.com Supplementation of InformationIn order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources. Credit CheckFor example, to determine if users qualify for one of our credit cards, we use their name and social security number to request a credit report. Once we determine a user’s credit-worthiness, this document is destroyed. ID [Address] VerificationWe use THIRD PARTY/THIRD PARTY SOFTWARE to verify a user’s identity when placing orders on the web.
TOPEnhancement of Marketing Profile
We purchase third party marketing data and add it to our existing user database
to better target our advertising and provide pertinent offers we think our users
would be interested in. We use this
information to enhance or overlay the ‘profile’ of individual users. This
aggregate marketing data is therefore tied to the users’ personally identifiable
information. See also the
“Profile.” Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code,
phone, email or postal address), or if a user no longer desires our service, we
provide a way to correct, update or delete/deactivate users’ personally
identifiable information. This can usually be done at the [member information
page]
or by emailing our Customer Support at
customersupport@eslisurveillance.com.
Or, contact us by telephone or postal mail at the contact information
listed below.
Notification of Changes:
Several Ways To Purchase Our Online Equipment
There are several ways for you to purchase our online ESLI Surveillance
equipment. On-line we accept Visa, MasterCard, & eCheck**.
Other forms of payment include; Bank/Wire Transfer***,
Bank/Personal Checks**,
and Money Orders. You can purchase ESLI products from our Secure Online Store,
Telephone, Fax or Mail.
All fees listed on
www.eyespyli.com,
www.eslisurveillance.com
or
www.esliny.com
are in U.S. Dollars.
NOTE: Due to the amount of spam received daily, we
utilize an aggressive spam blocker. Because of this, we recommend you use one of
our many user friendly Online
forms. Otherwise we
cannot guarantee we will receive your email.
If users
have any questions or suggestions regarding our privacy policy, please contact
us at:
Phone:
1-866-768-9646
Fax
Address: ESLI
Surveillance of Long Island
ESLI Surveillance reserves the right to modify our privacy statement at any time. ESLI Surveillance is not responsible for typographical or photographical errors on this website. Prices and specifications are subject to change without notice. |
