Frequently Asked Questions

Get help and answers to your support about products.

What is the laser optical video transmitter?
A laser optical video transmitter is a device that transmits video data using modulated laser light in a fashion similar to fiber optic communications. This allows ultra-high speed and high quality DVD resolution wireless transmission at full wire-line data rates. In addition, the laser beam makes it the most secure means of wireless communication.

Is the laser safe?
Air@-EL300 is rated as a Class 2 laser. The laser light that is transmitted is considered safe even if viewed with the naked eye at the point of transmission. The laser beam spreads out by the time it reaches the receiving side, making it even safer there than it is on the transmitting side. However, it is not recommended to use magnifying optics such as binoculars at the point of output, as the effect on the eyes would be amplified. We also caution not to stare at the laser light directly when the device is on.

Does not Air@-EL300 affect the elevator safety?
No, it does not affect the elevator safety at all because it does not produce any electromagnetic waves.
It is even safer because it eliminates Coaxial cable and has no influence on Power cable and Traveling cable.

What kind of certificate does Air@-EL300 obtain?
For standard on electronic and laser products, we have already obtained CE, FCC, IEC-60825-1:2007(2nd Edition) and FDA's CDRH for Laser Safety. Especially, Air@-EL300 complies with FDA performance standards 1040.10 for laser products.

What happens if dust accumulates on the receiver lens?
Wavelength of the laser light passes through the dust in some degree, and it will not affect the video transmission. In reality, a piece of soft tissue paper on the receiver lens doesn't affect the image transmission quality. According to our domestic experience for 6 years, dirt had no influence on the video quality at all. However, it can be affected if the particles of dust are thick or if greasy. Therefore, it is recommended to clean the lens during the safety inspection or every 2~3 year. Use a camera lens cleaning brush and do not touch the receiver or the transmitter body.

Does Air@-EL300 work well in high-rise buildings even though the diameter of the laser light is small?
No problem. When you aligned a receiver to transmitter, you can see the red circle on the receiver which was beamed from transmitter. This circle's diameter will be increased when the transmitter move back from receiver. So in case of long distance, signal reception area is getting bigger. That's why our product works well even in high-rise buildings. To watch it in reality, please see the installation video clip on our website.

Is the performance of the system affected by the weather condition?
Weather conditions can also affect an optical beam. Rain, fog or snow reduces visibility, scattering and attenuating the amount of laser light that passes between the transmitter and the receiver. However, under normal conditions, these conditions should not occur within an elevator hoist way.

Is this a laser system working through window glass?
Air@-EL300 can be installed indoors through window as long as the receiver and the transmitter are located with a direct line of sight. The laser should pass through clear glass, but before applying, we recommend a field test before this application.

What happens if something such as a bird comes across the laser path between the transmitter and the receiver?
If something comes across the path of the laser, the transmission can be interrupted for a very short time. However, under normal conditions, these conditions should not occur within an elevator hoist way.