|
ESLI Surveillance LLC (ESLI) is a
designer,
producer
as well as an independent certified
dealer/distributor for several overseas manufactures. Our mission is to supply
CCTV Equipment, Internet surveillance equipment, Access control units and covert
systems. This privacy statement covers the site
www.eslisurveillance.com.
Because
this Web site wants to demonstrate its commitment to our users’ privacy, it has
agreed to disclose its information practices and have its privacy practices
reviewed for compliance.
If users of ESLI's website have questions or concerns regarding this statement
or our website please contact our Customer Service Relations Division at
customerservice@eslisurveillance.com
Information Collection
ESLI
collects information from our users at several different points on
www.eyespyli.com.
No personal identifiable information which we collect online will ever be given
or shared with any outside party, with the only exception of those necessary to
process your order or quotation request.
Registration
In some cases, in order to use this Web site, a user must first complete the
registration form. During
registration a user is required to give contact information (such as name and
email address). We use this information to contact the user about services on
our site for which he has expressed interest.
It is optional for the user to provide demographic information (such as
income level and gender), and unique identifiers (such as, username and
password), but encouraged so we can provide a more personalized experience on
our site.
Disputes
Any dispute relating in any way to your visit to
eslisurveillance.com, eyespyli.com, esliny.com or from one of our store
locations shall be submitted to confidential arbitration in Long Island, NY,
except that, to the extent you have in any manner violated or threatened to
violate ESLI Surveillance LLC intellectual property rights, ESLI Surveillance LLC or Web
Services may seek injunctive or other appropriate relief in any state or federal
court in the state of NY, and you consent to exclusive jurisdiction and venue in
such courts. Arbitration under this agreement shall be conducted under the rules
prevailing of the American Arbitration Association. The arbitrator's award
shall be binding and may be entered as a judgment in any court of competent
jurisdiction. To the fullest extent permitted by applicable law, no arbitration
under this Agreement shall be joined to an arbitration involving any other party
subject to this Agreement, whether through class arbitration proceedings or
otherwise.
Shipping/Free Shipping
Free ground shipping per order over $250.00 USD and,
located within the continental U.S. only. Offer not valid on previously discounted
items, special buys. prior purchases, clearance merchandise,
gift cards/certificates, and may not be combined with any
other offer, promotion or special incentive program.
Promotion only valid on online orders.
Orders exceeding a total
weight of 60 lbs, oversized, and customized items are not eligible for free
shipping. See free shipping delivery times below. ONLINE ORDERS
ONLY! This offer cannot be combined with other discounts or promotions.
ESLI ships to APO and FPO address via U.S. Postal Services (USPS). There may be a
1-2 business day delay in shipping by USPS.
All USPS packages are shipped with
return signature required to confirm the delivery. Please use AE or AP as the
state for APO and FPO addresses.
Normal Transit Time:
UPS Ground: 3 - 7 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Saturday & Sunday deliveries are only available with special request during time
of ordering. Additional charge may apply.
Free Shipping Delivery Times: (slightly longer)
UPS Ground: 5 - 10 Business Days
UPS Second Day: N/A
UPS Next Day Air: N/A
Saturday & Sunday deliveries are not available with free shipping.
All Express shipments must be ordered before 3:00pm Eastern. Otherwise, item(s)
ship on the following business day. Shipments
designated 2-Day and 3-Day have priority.
Stocked
Item(s): ESLI ship's from Long Island, NY, and/or, from our
distribution warehouses located throughout the United States.
Backordered Item(s): ESLI will ship as soon as we have received and processed the
backordered inventory in our warehouse.
Total time is based on the amount of time required to acquire payment authorization,
process order and transient time. This can range from 24
hours to 10 days for in-stock items.
ESLI assumes no liability for packages left at the
door, lost, stolen or damaged merchandise. It is highly recommended that the shipping address provided an adult
to sign for the package.
TOP
14 Day Guarantee
If you are not satisfied for any reason, simply return your equipment within 14
days of purchase. 14 Day Guarantee
does not pertain to custom-built systems,
clearance items, modified equipment and various specialty devices such as our
bioscopes, bug detectors & locators, selected counter surveillance equipment,
opened software and drug infidelity testing kits. Shipping, handling and
a restocking charge of 15% apply. If unsure if your purchase qualifies
for under our 14 day return policy contact
one of your representatives at
sales@eslisurveillance.com. (See
"Order Cancellation" for return information and charges)
No returns will be accepted if....
...Not pack in original packing
...If manuals, installation guides and/or hardware is missing or
damaged
...The equipment has been modified in any way
...Damaged due to installation
...Electrical surge, brown-outs or other related forces
ESLI will not accept returns without a return
authorization number issued from
ESLI or its affiliates. Contact
returns@eslisurveillance.com
to obtain your authorization number. Please include your name, address, product
ID, amount paid, and electronic or paper copy of your receipt.
All returns must include all original packaging, paperwork and manuals,
and in new condition and is subject to a restocking charge of 15% of the
original purchase price PLUS the original shipping and handling charge.
Any and all returns will be subject to this restocking fee. Returns will only be
accepted within 14 calendar days of the original purchase date. Absolutely no
returns, exchanges or refunds can or will be given after 14 days calendar days. Any and
all shipping and handling charges are NOT refundable. Any returns shipped to
ESLI without a
return authorization number CLEARLY marked on the outside the shipping
box, will be refused.
Upon receipt of returned merchandise in excellent
order in accordance with the above and within 14 days of original purchase date,
we will issue credit. You may elect to receive store credit towards another
purchase or to simply receive a refund.
The following items cannot be returned:
special orders, custom built units, bug detectors and locators, modified equipment, damaged equipment due to
installation or abuse, digital video recorders (DVR) and VCR's.
If a return is accepted by ESLI
from the shipper, and after inspecting and opening the packaging we realize that
some items are damaged, modified or missing,
ESLI
will return the package to the sender. Please return products via UPS, FEDERAL
EXPRESS or US Mail, prepaid, insured, and obtain a tracking number for your
protection.
ESLI does NOT pay
for or refund shipping and handling charges.
No refunds on opened software. Exchanges only if
software is defective from factory.
Order Cancellation
-
A 5% cancellation fee will be applied on all "prior to shipping"
canceled orders.
-
Refunds do not apply to shipping & handling.
-
We are not responsible for damaged, lost or stolen items. Insurance is
recommended.
-
A 15% restocking charge will be applied on all returned equipment.
TOP
One-Year Limited
Warranty
ESLI Surveillance LLC extends a limited one year warranty to the original
purchaser, that this product will be free from defects in materials and
workmanship under normal and proper use for one year from the date of purchase.
ESLI Surveillance LLC’s responsibility under this warranty is limited to
replacing or repairing, at ESLI Surveillance LLC’s option, products or parts
determined by ESLI Surveillance LLC to be defective either in materials, or
workmanship. To obtain warranty service, the customer must obtain a "return
authorization number" prior to sending any equipment back. Items without a "RAN"
will not be accepted and will be returned at the customers expense.
To obtain an "RAN" please contact ESLI customer care
department at 866-936-6789 or use our covenant on-line return form (click
here).
All shipping expenses are the customers responsibility. If the product has been
updated or superseded, a replacement will be made with a current model of the
same quality and function. Warranty of the replacement parts is limited to 90
days or the unexpired portion of the warranty period of the product on which the
parts are being used, or whichever is longer.
This warranty does not cover any defects or costs caused by: (1) modification,
alteration, repair or service of this product by any persons or company other
than ESLI Surveillance LLC; (2) physical abuse to, overload of, or misuse of,
the product or operation thereof in a manner inconsistent with the use indicated
in the instructions; (3) any use of the product other than that for which it was
intended; or (4) The Product has been damaged from external causes such as
collision with an object, or from fire, flooding, sand, dirt, windstorm,
lightning, earthquake or damage from exposure to weather conditions, an Act of
God, or battery leakage, theft, blown fuse, or improper use of any electrical
source, damage caused by computer or internet viruses, bugs, worms, Trojan
Horses or damage caused by the connection to other products not recommended for
interconnection by ESLI. This warranty does not cover labor costs.
The Consumer shall include a return address, daytime
phone number and/ or fax number, complete description of the problem, proof of
purchase and service agreement (if applicable). Expenses related to removing the
Product from an installation are not covered under this limited warranty.
The Consumer will be billed for any parts or labor
charges not covered by this limited warranty. The Consumer will be responsible
for any expenses related to reinstallation of the Product.
ESLI will repair the Product under the limited warranty within one-year after
receipt of the Product. If ESLI cannot perform repairs covered under this
limited warranty within 14 days, or after a reasonable number of attempts to
repair the same defect, ESLI at its option, will provide a replacement product
or refund the purchase price of the product less a reasonable amount for usage.
In some states the Consumer may have the right to a loaner if the repair of the
product takes more than ten (10) days. Please contact the ESLI Care Contact
Center at the telephone number listed at the end of this warranty if you need a
loaner and the repair of the Product has taken or is estimated to take more than
ten (10) days.
If the Product is returned during the limited warranty period, but the problem
with the Product is not covered under the terms and conditions of this limited
warranty, the Consumer will be notified and given an estimate of the charges the
Consumer must pay to have the Product repaired, with all shipping charges billed
to the Consumer. If the estimate is refused, the Product will be returned
freight collect. If the Product is returned after the expiration of the limited
warranty period, ESLI's normal service policies shall apply and the Consumer
will be responsible for all shipping charges.
ESLI Surveillance LLC is not liable
for any special incidental or consequential damages, including, but not limited
to, personal injury, property damage, damage to or loss of equipment, lost of
profits or revenue, costs of renting replacements and/or any other additional
expenses, even if ESLI Surveillance LLC has been informed of the prospect of
such damages. Any express warranty not provided herein, and any remedy which
other than the warranty contained herein might arise by inference or operation
of law, is hereby excluded and disclaimed including the implied warranties of
merchantability and of the fitness for a particular purpose.
TOP
Orders (Payment
& Orders Detail section)
We request information from the user on our order form. Users must provide
contact information (such as name, email, and shipping address) and financial
information (such as credit card number, expiration date).
This information is used for billing purposes and to meet the terms of
our customers
orders. If a problem arises
processing an order, the information is used to contact the user. No personal
identifiable information which we collect online will ever be given or
shared with any outside party, with the only exception of those necessary to
process your order.
At times, you may experience a delay in receiving your order due to high volume,
holidays or shipping related issues'.
Funds are collected prior to shipping on all item(s)
that are deemed "custom made" (having to be assembled), special orders, and
counter surveillance item(s).
We accept Visa, Mastercard, eCheck, Checks and bank transfers through our secure
on-line checkout process. Credit cards are charged at the time of purchase on
all item(s)
that are deemed "custom made" (having to be assembled), special orders, and
counter surveillance item(s). We charge at the time of purchase in order to
protect ourselves in the event of insufficient credit line or funds. By charging
at the time of purchase, this also allows us to safely accept debit cards. If an
item is not available, or is cancelled for any other reason after the time of
purchase, the amount will be refunded to the card upon customers cancelation. All checks must clear Bank before item(s) are shipped. Orders are shipped
upon notice from our bank that payment has cleared.
Shipping charges include on most item(s): Shipping Cost, Insurance, Processing Fee,
Packaging, and Handling Charges.
We will only ship to a confirmed address. No exceptions.
Sometimes, due to extreme circumstances, ESLI may make an item
unavailable. ESLI reserves the right to withdraw any item without notice. We do
our best to keep ample inventory and 99% of the time the products we offer
are in stock and ready to ship.
Should this happen, you have several
options;
-
Refund of the full amount of purchase
-
Substitute for something of equal value
-
Remain on our backordered list until the product is
in stock
International buyers must request a shipping quote and in some circumstances
must pay by Postal Money Order. Money Orders must clear before item will ship.
All shipping, and international fees must be included.
All funds are in U.S. currency.
Not responsible for typographical errors
Sometimes pricing listed on ESLI's website or shopping cart may show an
incorrect price (either higher or lower) due to typographical errors. In this
event, we have the right to dECine the order. Most of the time
ESLI will agree to
the webpage published price.
ESLI
cannot be held liable for any problems this may cause.
Discontinued" or "closeout" equipment
No refunds will be giving on "discontinued" or "closeout" equipment. You will be
giving the opportunity to exchange equipment for something with similar
specifications as long as the equipment you received is in its original box and
is not damaged, modified or changed in any way form its original condition. You
will have this ability for 14 days after you receive your purchase. Other
exceptions may apply. All shipping is the
buyers
responsibility regarding returns.
Profile
We store information that we collect through cookies, log files, clear gifts,
and/or third parties to create a profile of our users.
A profile is stored information that we keep on individual users that
details their viewing preferences.
Consequently, collected information is tied to the users personally identifiable
information to provide offers and improve the content of the site for the user.
This profile is used to tailor a user’s visit to our Web site, and to direct
pertinent marketing promotions to them.
We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information
about the user. We use [both] session ID
cookies [and] persistent cookies.
For the session ID cookie, once users close the browser, the cookie simply
terminates. A persistent cookie is
a small text file stored on the user’s hard drive for an extended period of
time. Persistent cookies can be removed by following Internet browser help file
directions.
How to set your browser to accept
cookies:
By setting a cookie on our site, users would not have to log in a password more
than once, thereby saving time while on our site.
If users reject the cookie, they may still use our site.
The only drawback to this is that the user will be limited in some areas
of our site. For example, the user
will not be able to participate in any of our sweepstakes, contests or monthly
drawings that take place. Persistent cookies enable us to track and target the
interests of our users to enhance the experience on our site.
See the “Profile” section.
Some of our business partners use cookies on our site (for example,
advertisers).
However, we have no Access to or control over these cookies, once we have
given permission for them to set cookies for advertising.
Third Party Advertising
Information about users’ visit to this site, such as number of times they have
viewed an ad (but not user name, address, or other personal information), is
used to serve ads to users on this site. For more information about, cookies,
and how to "opt-out", please
click here.
This privacy statement covers the use of cookies by
ESLI
only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we uses log files.
This includes Internet protocol (IP) addresses, browser type, Internet
service provider (ISP), referring/exit pages, platform type, date/time stamp,
and number of clicks to analyze trends, administer the site, track user’s
movement in the aggregate, and gather broad demographic information for
aggregate use. IP addresses, etc.
are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password, username and other
relevant information. Established members will occasionally receive information
on products, services, special deals, and a newsletter. Out of respect for the
privacy of our users we present the option to not receive these types of
communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as name and email address. Out
of respect for our users privacy we provide a way to opt-out of these
communications. Please see the
Choice and Opt-out sections.
Your Responsibility As The
Purchaser
It is the total responsibility of the buyer,
and not ESLI
to establish and follow any and all applicable local, state and federal laws in
regards to possession and use of any items sold on this webpage or any items
purchased through ESLI's
sales representatives. Please consult with your attorney, and/or local, state
federal laws before ordering any merchandise from
ESLI. By placing an
order, the buyer represents the he/she is of legal age (18) and that any
and all products purchased from
ESLI will be used in a
lawful manner. Purchaser assumes all liability or damage resulting from the
use, misuse or unlawful use of any of the products offered.
It is the liability of the buyer and not the
ESLI Surveillance LLC and its suppliers to ascertain and obey all applicable
federal, state and local laws in regard to the possession and use of all
products on this site. By placing an order the buyer represents that he/she is
of legal age, he/she does not fall in one of the below categories and that the
products will be used in a legal manner. ESLI Surveillance LLC (ESLI) cannot
assume any liability for the use of these products and recommend the buyer
become familiar with the laws in their city, state, province, that regulates the
use and possession of these products. Consult your local and state authority
before ordering if you are in doubt.
Absolutely no sales intentionally will be conducted to minors under 18
years of age. Also, if in one of the following categories: >Convicted
of a crime punishable by imprisonment for any terms. >Conviction
for use of Drug may be shown by recent conviction for use, recent possession of
drugs, or recent arrest for use of drugs. >Aliens
illegally or unlawfully within the US or those lawfully admitted in
non-immigrant status i.e. aliens without permanent residence status.
>Mentally handicap or persons committed to a
mental institution. >Subject to a court order
prohibiting harassing, stalking, or threatening of an intimate partner or child
of an intimate partner or placing such persons in reasonable fear of bodily
injury. >Convicted of a misdemeanor crime of
domestic violence.
Customer Service
We communicate with users on a regular basis to provide requested services and
in regards to issues relating to their account we reply via email or phone, in
accordance with the users wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding, a
court order or legal process served on our Web site.
Aggregate Information (non-personally
identifiable)
We share aggregated demographic information with our partners and advertisers.
Third Party Advertisers
We do not share
personal information with third parties.
Third Party Intermediaries
We use an outside shipping company to ship orders
UPS, and
FedEx, and a credit
card processing company to bill users for goods and services. These companies do
not retain, share, store or use personally identifiable information for any
secondary purposes.
Service Providers
We partner with other third parties like Xanboo to provide specific services.
For example, Sign-in: When the user signs up for these particular
services, we share names, or other contact information that is necessary for the
third party to provide these services.
These third parties are not allowed to use personally identifiable information
except for the purpose of providing these services.
Business Transitions
In the event ESLI
goes through a business transition, such as a merger, being acquired by another
company, or selling a portion of its assets, users’ personal information will,
in most instances, be part of the assets transferred.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their information
used for purposes not directly related to our site at the point where we ask for
information. For example, our order
form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t
want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional
communications may opt-out of receiving these communications by replying to
unsubscribe in the subject line in the email or email us at
remove@eslisurveillance.com
We also offer an opt-out mechanism or the user may contact us at
webmaster@eslisurveillance.com
to opt-out.
Users of our site are always notified when their information is being collected
by any outside parties. We do this
so our users can make an informed choice as to whether or not they should
proceed with services that require an outside party.
Discount and
Sales
Promotional discount and special sales must be used at the time of ordering.
Not valid on door previously discounted items, special buys. Offer not valid on
prior purchases, clearance merchandise, purchases of gift cards or certificates,
and may not be combined with any other offer, promotion or special incentive
program. No credit if offer refused. While supplies last. While supplies last.
Sale prices are only valid for the time frame of the sale, and will not be
matched after the sale time frame ends.
Return restrictions apply as mentioned under "14
Day Guarantee"
Links
This Web site contains links to other sites. Please be aware that we,
ESLI,
are not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests.
Participation in these surveys or contests is completely voluntary and
the user therefore has a choice whether or not to disclose this information.
The requested information typically includes contact information (such as
name and shipping address), and demographic information (such as zip code).
Contact information will be used [shared with the contest [survey]
sponsors] to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
Users’ personally identifiable information is not shared with third parties
unless we give prior notice and choice. Though we may use an intermediary to
conduct these surveys or contests, they may not use users’ personally
identifiable information for any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend’s name and email address.
ESLI
will automatically send the friend a one-time email inviting them to visit the
site.
ESLI
stores this information for the sole purpose of sending this one-time email and
tracking the success of our referral program.
The friend may contact ESLI
at
mailinglist@eslisurveillance.com
to request the removal of this information from our database.
Chat Rooms, Message
Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information
online - for example on message boards, through e-mail, or in chat areas - that
information can be collected and used by others. In short, by posting personal
information online that is publicly Accessible, you may receive unsolicited
messages from other parties in return.
Security
This Web site
takes every precaution to protect our users’ information.
When users submit sensitive information via the Web site, their
information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such
as credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry -
SSL.
While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when users are just
‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted
Access to personally identifiable information.
Our employees must use password-protected screen-savers when they leave
their desk. When they return, they
must re-enter their password to re-gain Access to user information.
Furthermore, ALL employees are kept up-to-date on our security and
privacy practices. Every [quarter],
as well as any time new policies are added, our employees are notified and/or
reminded about the importance we place on privacy, and what they can do to
ensure our users’ information is protected.
Finally, the servers that store personally identifiable information are
in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send
an email to
webmaster@eslisurveillance.com
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is
necessary for us to supplement the information we receive with information from
3rd party sources.
Credit Check
For example, to determine if users qualify for one of our credit cards, we use
their name and social security number to request a credit report. Once
we determine a user’s credit-worthiness, this document is destroyed.
ID [Address] Verification
We use THIRD PARTY/THIRD PARTY SOFTWARE to verify a user’s identity when placing
orders on the web.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing user database
to better target our advertising and provide pertinent offers we think our users
would be interested in. We use this
information to enhance or overlay the ‘profile’ of individual users. This
aggregate marketing data is therefore tied to the users’ personally identifiable
information. See also the
“Profile.”
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code,
phone, email or postal address), or if a user no longer desires our service, we
provide a way to correct, update or delete/deactivate users’ personally
identifiable information. This can usually be done at the [member information
page]
or by emailing our Customer Support at
customersupport@eslisurveillance.com.
Or, contact us by telephone or postal mail at the contact information
listed below.
Notification of Changes:
If we decide to change our
privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so our users are always aware of
what information we collect, how we use it, and under what circumstances, if
any, we disclose it. If however, we are going to use users’ personally
identifiable information in a manner different from that stated at the time of
collection we will notify users [via email] by posting a notice on our Web site
for 30 days.
Authorize.Net
Transaction Security
 Authorize.Net
is committed to providing its merchant customers with the highest level of
transaction processing security, safeguarding customer information and combating
fraud. We implement and maintain compliance with industry leading security
initiatives such as the Payment Card Industry (PCI) Data Security Standard. More
than 158,000 merchants trust Authorize.Net to process their Internet
transactions securely. For more information about the benefits of
Authorize.Net’s secure transaction processing, please visit the Authorize.Net
Web site.
Contact Information
NOTE: Due to the amount of spam received daily, we
utilize an aggressive spam blocker. Because of this, we recommend you use one of
our many user friendly Online
forms. Otherwise we
cannot guarantee we will receive your email.
If users
have any questions or suggestions regarding our privacy policy, please contact
us at:
Email:
customerservice@eslisurveillance.com
Phone:
1-866-936-6789
Fax:
1-516-482-1055
Web:
http://www.eslisurveillance.com
Address: ESLI Surveillance LLC of Long Island
Attention: Customer Care Center
2417 Jericho Tpke. # 312
Garden City Park, NY 11040
TOP |
